Why Choose Us
Pearce Elite aim to provide you with a high standard of service. If you are unhappy with the service that you provided with, we will try to resolve your concerns quickly.
We will also like to know when you have been impressed or pleased with our service. We can use these examples to share best practice among our staff.
We are committed to
Investigating your complaint in a fair way if you feel something has gone wrong
Putting things right when we can
Listening to you + Finding out what went wrong
Making our services better as a result
If you contact us by phone or text
We will aim to answer your enquiry there and then
When this is not possible, we will arrange for someone to get back in contact with you within 24hrs or earlier at a time that is convenient to you, When returning your calls, we will clearly state our name, company and reason for calling.
We will keep all information up to date,
We will aim to give you a full answer and let you know what happens next and when
Whatever happens we will keep you informed.
If we visit you
We will arrange an appointment in advance, if appropriate
You will receive confirmation of your appointment time if you require it and we will let you know if we need to change the appointment
We will let you know of any additional information we will need prior to our visit
Staff will show identification cards on arrival and give you the opportunity to check their identity
We will explain any technical issues in a clear and easy to understand way
Our Aim
To be the provider of best customer care
It helps set the standard to be met by all staff of Pearce Elite Plumbing & Heating LTD..
To make sure you receive a high quality service, we aim to –
Put you the customer at the top of the list in everything we do
- Preserve your privacy and security
- Be approachable and professional
- Deal with enquiries and complaints, carefully, quickly and openly
- Answer your enquiry on first contact whenever possible
- Correct things promptly if they go wrong
learn from complaints and support our staff to deliver these commitments
Get in touch today!
Latest Articles
Plumbing & Mechanical
- PM Profile: Bell & Gossett December 13, 2019BNP Media Plumbing Group’s Nicole Krawcke sat down with Mike Licastro, Xylem’s training and education manager, commercial building services and HVAC, to chat about the renovation of the iconic industry training facility and what it now offers its customers.
- Bradley names new vice president of manufacturing December 12, 2019Jim Johnston will be leading the design, development and implementation of strategic initiatives to continuously enhance operations.
- PMI welcomes bipartisan agreement on USMCA December 12, 2019PMI will continue to monitor the process and supports the approval of the USMCA in the weeks ahead.
- General Compact JM-1000 Mini-Jet December 12, 2019The unique combination of General Pipe Cleaners’ popular, portable JM-1000 Mini-Jet and new, high performance stainless steel braid jet hose offers superb drain cleaning power and performance in a small package, the company noted.
- Triangle Tube announces new territory sales manager December 12, 2019Triangle Tube announces the appointment of Ray Parent as Northeast Territory Sales Manager.
- Ferguson joins IWSH in helping million-plus Americans without access to safe sanitation December 12, 2019Ferguson joined the International Water, Sanitation and Hygiene Foundation (IWSH), governments, and NGOs in declaring: Every person, no matter where they live in the in the United States, should have access to safe sanitation. This commitment is to help the 1.4 million Americans who lack access to safe, reliable sanitation and the hope, dignity and […]
