Why Choose Us
Pearce Elite aim to provide you with a high standard of service. If you are unhappy with the service that you provided with, we will try to resolve your concerns quickly.
We will also like to know when you have been impressed or pleased with our service. We can use these examples to share best practice among our staff.
We are committed to
Investigating your complaint in a fair way if you feel something has gone wrong
Putting things right when we can
Listening to you + Finding out what went wrong
Making our services better as a result
If you contact us by phone or text
We will aim to answer your enquiry there and then
When this is not possible, we will arrange for someone to get back in contact with you within 24hrs or earlier at a time that is convenient to you, When returning your calls, we will clearly state our name, company and reason for calling.
We will keep all information up to date,
We will aim to give you a full answer and let you know what happens next and when
Whatever happens we will keep you informed.
If we visit you
We will arrange an appointment in advance, if appropriate
You will receive confirmation of your appointment time if you require it and we will let you know if we need to change the appointment
We will let you know of any additional information we will need prior to our visit
Staff will show identification cards on arrival and give you the opportunity to check their identity
We will explain any technical issues in a clear and easy to understand way
Our Aim
To be the provider of best customer care
It helps set the standard to be met by all staff of Pearce Elite Plumbing & Heating LTD..
To make sure you receive a high quality service, we aim to –
Put you the customer at the top of the list in everything we do
- Preserve your privacy and security
- Be approachable and professional
- Deal with enquiries and complaints, carefully, quickly and openly
- Answer your enquiry on first contact whenever possible
- Correct things promptly if they go wrong
learn from complaints and support our staff to deliver these commitments
Get in touch today!
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